AI-Enhanced Customer Support Chatbots for E-Commerce Platforms
Abstract
Chatbots have become essential for customer support in e-commerce platforms, but their effectiveness can be improved with AI. This paper explores the use of AI-enhanced chatbots that leverage Natural Language Processing (NLP) and machine learning to provide more accurate and personalized customer service. The system uses sentiment analysis, user intent recognition, and contextual understanding to handle complex queries and resolve issues in real-time. Case studies on e-commerce platforms demonstrate that AI-driven chatbots lead to higher customer satisfaction and reduced response times. The research highlights the potential of AI in transforming customer service experiences.
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